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Ombudsman​

Annexure 1 of the Ombudsman Scheme for NBFC (2018) - English Download
Annexure 1 of the Ombudsman Scheme for NBFC (2018) - Hindi Download
Annexure 1 of the Ombudsman Scheme for NBFC (2018) - Marathi Download
S.N. Centre Address of the Office of NBFC Ombudsman Area of Operation
1. Chennai C/o Reserve Bank of India Fort Glacis, Chennai 600 001 STD Code: 044 Tel No. 25395964 Fax No. 25395488 Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry​​​​​​​
2. Mumbai C/o Reserve Bank of India, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu
3. New Delhi C/o Reserve Bank of India Sansad Marg, New Delhi -110001 STD Code: 011 Tel. No. 23724856 Fax No. 23725218-19 Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh Himachal Pradesh, and Rajasthan and State of Jammu and Kashmir
4. Kolkata C/o Reserve Bank of India 15, Netaji Subhash Road, Kolkata-700 001 STD Code: 033 Tel. No. 22304982 Fax No. 22305899 West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand​​​​​​​​​​​​​​​​​​ ​​

(Principal) Nodal Officer Name (Principal) Nodal Officer Phone Number/Mobile Number (Principal) Nodal Officer Email Address Zone
Preethi Nair +022-43568330 abfl.nodalofficerwest@adityabirlacapital.com​ West
Raghavan Srinivasan +918419988568​ abfl.nodalofficersouth@adityabirlacapital.com​ South
Divya Bahl +011-47388840 abfl.nodalofficernorth@adityabirlacapital.com​ North
Sumantra Bhattacharjee +918419988569 abfl.nodalofficereast@adityabirlacapita​l.com​​  ​​ East​​​​​​​​​​​​​​​​​​ ​​​​​​​​​​​​


​For Ombudsman area/address for Digital Transactions 2019, click here.
For Ombudsman scheme for Digital Transactions 2019, click here.