Ombudsman​

Annexure 1 of the Ombudsman Scheme for NBFC (2018) - English Download
Annexure 1 of the Ombudsman Scheme for NBFC (2018) - Hindi Download
Annexure 1 of the Ombudsman Scheme for NBFC (2018) - Marathi Download
S.N. Centre Address of the Office of NBFC Ombudsman Area of Operation
1. Chennai C/o Reserve Bank of India Fort Glacis, Chennai 600 001 STD Code: 044 Tel No. 25395964 Fax No. 25395488
Email id: cms.nbfcochennai@rbi.org.in
Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry​​​​​​​
2. Mumbai C/o Reserve Bank of India, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 Email id:cms.nbfcomumbai@rbi.org.in Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu
3. New Delhi C/o Reserve Bank of India Sansad Marg, New Delhi -110001 STD Code: 011 Tel. No. 23724856 Fax No. 23725218-19  Email id:cms.nbfconewdelhi@rbi.org.in Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh Himachal Pradesh, and Rajasthan and State of Jammu and Kashmir
4. Kolkata C/o Reserve Bank of India 15, Netaji Subhash Road, Kolkata-700 001 STD Code: 033 Tel. No. 22304982 Fax No. 22305899
Email id:cms.nbfcokolkata@rbi.org.in
West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand​​​​​​​​​​​​​​​​​​ ​​


(Principal) Nodal Officer
Name
Details
Designation Name Phone Number E-Mail Address Address
Nodal Officer East Puja Choudhary +918045860191 abfl.nodalofficerwest@adityabirlacapital.com​ Aditya Birla Finance Limited, Horizon Building, 2nd Floor, 57 Chowringhee Road, Kolkata – 700071
Nodal Officer West Kairvi Tolia +918045860192 abfl.nodalofficerwest@adityabirlacapital.com Aditya Birla Finance Limited,10th Floor, R-Tech Park, Nirlon Complex, Goregaon, Mumbai – 400063
Nodal Officer North Divya Bahl +918045860193 abfl.nodalofficernorth@adityabirlacapital.com​ Aditya Birla Finance Limited, D -17, First Floor, Sector 3, Noida UP 201301
Nodal Officer South Saravana Kumar +918045860194 abfl.nodalofficersouth@adityabirlacapital.com​ Aditya Birla Finance Limited, * Star Avenue, No.1(78), 1st Floor, 6th Cross, Victoria Layout, Victoria Road, Bengaluru, Karnataka – 560025.​
Principal Nodal Officer Smita Nadkarni​ +9108045860196
grievance.finance@adityabirlacapital.com Aditya Birla Finance Limited,10th Floor, R-Tech Park, Nirlon Complex, Goregaon, Mumbai – 400063​​​​​​​​​​​​


​For Ombudsman area/address for Digital Transactions 2019, click here.
For Ombudsman scheme for Digital Transactions 2019, click here.